Your Event, Our Support | Quick Fixes & Expert Tips

Use this guide to resolve common event-management and ticket-booking questions. For additional answers, review our Frequently Asked Questions.

For Event Organizers

Payouts & Invoices

Set Up Your Payout Method

1. Go to Account Settings, then open the finance settings.
2. Choose an available payout method.
3. Enter and review the requested account details.
4. Save the details. Eligible payouts are generally processed 2–5 business days after an event ends.

Track Payout Status

Review the relevant dashboard reports for:

• Event and payout details.
• Net proceeds.
• Pending or paid status.
• Applicable payout dates.

If a payout is delayed, review account notifications and confirm that the payout details and event requirements are complete.

Canceled or Postponed Events

• Canceled events: Refund obligations may apply, and payout processing can be paused while they are resolved.
• Postponed events: Payout timing may move to the conclusion of the rescheduled event.

Applicable service fees and charges are displayed through the platform and described on the Pricing page.

Creating & Managing Events

Create an Event

1. Sign in and select Create Event from the organizer dashboard.
2. Add the event name, schedule, location, visibility, and description.
3. Upload clear event imagery in a supported format.
4. Review the details before publication.

Set Up Tickets

• Choose paid or free ticket types.
• Configure the price, quantity, sales period, and purchase limit.
• Add a clear description for each ticket type.

Publish & Promote

• Review the complete event and publish it when ready.
• Share the event URL through email, websites, and social channels.
• Use a clear title and specific description to help attendees understand and discover the event.

Email Campaigns & Promotions

To create a campaign:

1. Open Campaigns and start a new email.
2. Choose eligible recipients from attendee, imported, or manually managed contacts.
3. Add a clear subject, event information, links, and organizer details.
4. Review the preview and either send the campaign or save it as a draft.

Only message recipients when you have an appropriate basis to contact them, and honor unsubscribe preferences.

Reports & Analytics

Use dashboard reports to review:

• Ticket sales and revenue.
• Attendee and registration information.
• Order, payment, and payout status.
• Export options available for the relevant report.

Attendee Check-In

Use the check-in tools available for your event to validate QR-code tickets or record an attendee manually. Confirm the event and ticket before changing attendance status.

For Event Attendees

Finding & Buying Tickets

1. Browse the Explore Events page.
2. Select an event and review its date, venue, ticket types, and policies.
3. Choose a ticket, provide the requested details, and pay through an available method.
4. Look for the ticket confirmation sent using the contact details provided at checkout.

Managing Tickets

If you cannot find a ticket:

• Check your email and spam folder.
• Open My Orders if the order is linked to your account.
• Use the available ticket-retrieval workflow with the requested order or payment information.

Refund eligibility depends on the event’s policy, order status, organizer obligations, and applicable law.

Troubleshooting

For payment issues:

• Confirm that the submitted payment information is correct.
• Wait for a pending payment to reach a final status before retrying.
• Avoid making repeated payments for the same order.
• Contact support with the order reference, but never send passwords, one-time codes, or complete card credentials.

Account Access

Use Forgot Password on the sign-in page and follow the instructions sent to your account email address.

Contact Support

Email info@eazyeventshub.com with a concise description and the relevant event or order reference. Do not send passwords, one-time codes, or complete payment credentials.